Pressure Level Sensors and Simarine Products: 2 years from the date of purchase by the original end-user, with a maximum of 30 months from the Safiery invoice date. Alternators: 1 year from the date of purchase by the original end-user, with a maximum of 18 months from the Safiery invoice date. • Alternators are a consumable device with wear and tear on brushes. Wear and tear is excluded from warranty. • Associated belts are excluded from warranty. • Excessive engine bay heat no matter what the cause can result in alternator failure and is excluded from warranty. • Remote regulators driving unregulated alternators are excluded want warranty. Belt Motor Generators: 3 years from the date of purchase by the original end-user, with a maximum of 42 months from the Safiery invoice date. • Belt Motor Generators are more robust than alternators as they don’t have brushes. However, they have a design life about 10,000 hours as a physical high spinning machine. • Associated belts are excluded from warranty. • Excessive engine bay heat no matter what the cause can result in BMG failure and is excluded from warranty. Lithium Batteries (without CAN-controlled charging and discharging system): 3 years from the date of purchase by the original end-user, with a maximum of 42 months from the Safiery invoice date. Lithium Batteries (connected to a CAN-controlled charging and discharging system): 5 years from the date of purchase by the original end-user, with a maximum of 66 months from the Safiery invoice date. To qualify for the extended 5-year warranty, the customer must provide evidence that the lithium battery has been continuously connected to and managed by a CAN bus-compatible battery management system (BMS) that controls both charging and discharging parameters. Safiery reserves the right to request data logs or system configuration records to verify compliance. Small “Button” batteries that operate portable devices: 1 year from the date of purchase by the original end-user, with a maximum of 18 months from the Safiery invoice date. Note that replacement batteries may not be able to be shipped to some locations because of shipping restrictions on battery chemistry. Flexible Solar Panels (CopperFlex): 3 years from the date of purchase by the original end- user, with a maximum of 42 months from the Safiery invoice date. Glass Solar Panels: 5 years from the date of purchase by the original end-user, with a maximum of 66 months from the Safiery invoice date. Software based Products and Firmware Upgrades: Safiery’s policy to users is to refrain from any firmware or software upgrade unless specifically instructed by Safiery to carry out such an upgrade. This applies to Victron Venus OS software supplied by Victron Energy. Gold Support customers can get direct assistance on upgrades. In no case perform these upgrades yourself without advice. When carrying out software upgrades as advised by Safiery to do, pay attention to these items which are not covered by warranty: • Performing an Over The Air (OTA) upgrade with the wrong product firmware.
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