• Losing power on the device while attempting to upgrade may lock the device • Updating custom firmware that was specifically installed for the end user. In these cases, the product can be returned to Safiery to reflash the firmware on the device. In these circumstances the engineering configuration will be lost and the cost of reconfiguring and loading the engineering parameters will be borne by the end user. In addition to the above, proof of correct battery usage is required when making a battery warranty claim. During the warranty period, Safiery will, at its discretion, repair, replace or (partly) credit the defective product free of charge. The warranty does not include performing or reimbursing de-installation, transportation, and re-installation. This warranty will be considered void if the unit has suffered any physical damage or alteration, either internally or externally, and does not cover damages arising from improper use including: • Reversed battery polarity. • Inadequate connection. • Mechanical shock or deformation. • Contact with liquid or oxidation by condensation. • Use in an inappropriate environment (dust, corrosive vapour, humidity, high temperature, biological infestation, etc.). • Breakage or damage due to lightning. • Connection terminals and screws destroyed or other damages, like overheating, due to insufficient tightening. • For any electronic breakage except due to lightning (reverse polarity, over-voltage due to external cause), the state of the internal control diode and/or the input/output X and Y capacitors determine the warranty. • For flexible solar panels: damage caused by walking on the panel surface, installation on surfaces with insufficient structural rigidity, or bending beyond the manufacturer’s specified minimum radius. This warranty will not apply where the product has been misused, neglected, improperly installed, or repaired by anyone other than Safiery or one of its authorised repair centres. In order to qualify for the warranty, the product must not be disassembled or modified. This warranty and our warranty obligations thereunder (repair, replacement or credit) are the direct customer’s and, if applicable, the end-user’s sole rights and remedies and our sole obligations with respect to any defective and/or non-conforming product or breach of warranty, and is subject to and without prejudice to the limitations of liability in this warranty. To the extent permitted by law, Safiery shall not be liable for damages, whether direct, incidental, special, or consequential, even if caused by negligence or fault. Replacement and Repair In case Safiery replaces a product, it will own the replaced product. Safiery owns all parts removed from repaired products. Safiery uses new or reconditioned parts made by various manufacturers when performing warranty repairs or building replacement products. If Safiery repairs or replaces a part of a product, its warranty term is not extended: the warranty will apply for the remaining term of the original warranty term. For example, if Safiery replaces a product with a 5-year warranty after 3 years, the warranty of this product will apply for another 2 years, with a minimum of 6 months. All remedies and the measure for damages are limited to the above.
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